After purchasing your laptop, if you experience any quality issues or defects, you are eligible to return or exchange it within 3 months from the date of receipt.

• The product must be returned in its original packaging along with all accessories and manuals.

• Customized or personalized laptops (such as specific hardware configurations) are non-returnable unless they have quality defects.
• Software products are non-returnable unless they are unopened or found to be defective.

Please note that Pryloxen does not accept returns or exchanges for laptops that have malfunctions due to external factors or human factors. These situations include but are not limited to:

• External force damage: such as physical damage caused by dropping, hitting, or crushing the laptop.
• Liquid damage: failure caused by spilling water, drinks, or other liquids on the laptop.
• Humid environment damage: failure caused by leaving the laptop in an excessively humid environment for a long time.
• Damage caused by improper operation or misuse that violates the recommended instructions in the user manual.

These types of damage are not covered by our return policy or 1-year warranty. Please ensure that your Pryloxen laptop is properly used and maintained according to the provided instructions to avoid such problems.

For more detailed instructions on laptop maintenance, please refer to the Important Notices section in your user manual.

If the return is due to a defect in the product itself or our error, Pryloxen will cover the return shipping costs. For other return reasons, the customer is responsible for the return shipping costs. We will use a trackable shipping service or purchase shipping insurance to ensure the safe return of the product.

After receiving and inspecting your return, we will notify you whether the refund is approved or denied. If approved, your refund will be processed within 10-15 business days and refunded according to the original payment method. Shipping costs are non-refundable unless the product itself is defective or the shipping is incorrect due to our mistake.

• All Pryloxen laptops purchased on this website come with a 1-year warranty from the date of purchase, during which free repairs will be provided. This warranty covers any defects or malfunctions that occur under normal use.
• To obtain warranty service, you need to contact our website staff and send the device to our after-sales service center at your own expense. Pryloxen will repair the device and return it to you at no additional shipping cost. Please note that repairs after the warranty period will incur charges.
• To request warranty service within the limited warranty period (from the date of receipt of the product), please contact us. You must send the product (in its original packaging or packaging that provides equivalent protection) to the address designated by Pryloxen. In accordance with applicable laws, Pryloxen may require proof of purchase before providing warranty service.

For opened but returned items that are missing original accessories, a 10% restocking fee may be charged.

To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with further instructions on how to proceed.

Thank you for choosing Pryloxen. We are committed to ensuring that you are completely satisfied with your purchase and experience working with us!